FAQ

Get in Contact With Us

ou can reach FlowerHouse® customer service through multiple channels to ensure your inquiries are addressed promptly:

Our dedicated customer service team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday: Closed

Yes, you can speak directly with a FlowerHouse® representative by calling our customer service number at 1 (810) 686-8252 during our business hours. We strive to provide immediate assistance to all your queries.

We value your feedback and aim to resolve any issues swiftly. To provide feedback or report a problem:

  • Email us: customerservice@flowerhouses.com with your order number and detailed description of the issue.
  • Call us: At 1 (810) 686-8252, and our support team will assist you promptly.

FlowerHouse® is headquartered in:

  • Address: PO Box 595, Clio, MI 48420, United States
  • Phone: 1 (810) 686-8252

Products - General questions

FlowerHouse® offers a diverse range of high-quality outdoor living products designed to enhance your home and patio spaces. Our product lines include:

  • FlowerHouse® Furniture: Elegant and comfortable furniture pieces like Hanging Egg Chairs and Hanging Pumpkin Loveseats.
  • GlowTheory® Lighting: Innovative solar and LED lamps that transform indoor and outdoor spaces with vibrant ambiance.
  • Bonfireball® Fire Pits: Durable, versatile fire pits perfect for creating warmth and elegance in any setting.
  • StorageHouse® Storage Solutions: Compact and practical storage units for organizing your garden, garage, and outdoor spaces.

Yes, all FlowerHouse® products are crafted with weather-resistant materials to ensure durability and protection against the elements. Whether it’s our outdoor furniture, lighting, fire pits, or storage solutions, each product is designed to withstand varying weather conditions, making them perfect for both indoor and outdoor use.

FlowerHouse® StorageHouse units are engineered to be highly portable. They are lightweight and feature a compact design, allowing for easy transport, quick setup, and effortless takedown. This makes our storage units ideal for users who require flexible and movable storage solutions.

All necessary tools are included in the box. Our products are designed for quick, minimal-effort assembly, saving you time and hassle.

Yes, FlowerHouse® offers various sizes for our StorageHouse® units to accommodate different storage needs. Sizes are sold separately, and you can choose the one that best fits your space and requirements.

Absolutely! StorageHouse® storage solutions are versatile and suitable for both indoor and outdoor use. Whether you need to organize your garage, garden, patio, or any other space, our products provide the flexibility and protection you need.

FlowerHouse® furniture stands out due to its combination of innovative design, superior comfort, and exceptional craftsmanship. Our signature pieces, such as Hanging Egg Chairs and Hanging Pumpkin Loveseats, are designed to elevate your outdoor living experience with their unique aesthetics and durable construction.

GlowTheory® lighting solutions are highly energy-efficient, utilizing advanced solar and LED technologies. Our solar-powered lamps harness renewable energy, reducing electricity costs, while our LED lamps provide long-lasting, vibrant illumination with minimal energy consumption, making them both eco-friendly and cost-effective.

Bonfireball® fire pits are designed with safety and versatility in mind. Features include:

  • Stainless Steel Construction: Ensures durability and resistance to corrosion.
  • Precision Laser-Cut Designs: Enhance airflow and combustion efficiency.
  • Multiple Fuel Options: Can be used as wood-burning, gas-lined, or decorative fire pits.
  • Candle and Beaded Fillings: Add a decorative touch while maintaining functionality.

These features make Bonfireball® fire pits a safe and elegant addition to any outdoor setting.

  • FlowerHouse Hanging Egg Chair: Supports up to 400 lbs
  • Butterfly Bistro Chair: Supports up to 250 lbs

The chair’s main structure and fabric are not interchangeable, but you can purchase a replacement cushion if you’d like to update the look. Check our Replacement Parts page for more details.

Use a garden hose and soft brush with mild soap. Rinse thoroughly and air-dry for best results.

No, we’ve discontinued our greenhouse line. Please check with our retail partners for comparable greenhouse options.

We offer a variety of replacement parts for cushions, hardware, and more. Visit our Replacement Parts page or contact us at customerservice@flowerhouses.com for assistance.

Delivery Tme & Tracking

FlowerHouse® ensures prompt delivery of your orders. Most orders ship within 72 business hours and arrive within 7 business days within the Continental United States. International shipping times may vary based on the destination.

Once you place an order, our team works diligently to process and ship it within 72 business hours. You will receive a confirmation email once your order has been dispatched, along with tracking information.

Tracking your FlowerHouse® order is simple:

  • Email Notification: After your order ships, you will receive an email with a tracking number.
  • Online Tracking: Visit our website and enter your tracking number in the Order Tracking section to view the current status of your delivery.

f your FlowerHouse® order does not arrive within the expected timeframe:

  1. Check Tracking Information: Verify the status using your tracking number.
  2. Contact Us: Reach out to our customer service team at customerservice@flowerhouses.com or call us at 1 (810) 686-8252 for assistance.
  3. Review Order Details: Ensure that the shipping address provided was correct and complete.

We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with customerservice@flowerhouses.com and inform the Sales Order number/ which item you are missing.

Currently, FlowerHouse® offers standard ground shipping for all orders. While we do not have expedited shipping options available, we strive to ensure all orders are delivered as quickly as possible. For any special shipping requests, please contact us directly.

FlowerHouse® provides select international shipping options. Please note:

  • Free Shipping: Complimentary shipping is only available within the Continental US.
  • Shipping Fees: International orders incur shipping fees based on the destination and order size.
  • Additional Costs: You may be responsible for additional taxes, duties, and customs fees imposed by your country.
  • Customized Quotes: Contact us at orders@flowerhouses.com or call 1 (810) 686-8252 to receive a personalized shipping quote for your international order.

Shipping costs for international orders are calculated based on:

  • Destination Country: The farther the destination, the higher the shipping cost.
  • Order Size and Weight: Larger and heavier orders incur higher shipping fees.
  • Shipping Method: The chosen shipping carrier and method may affect the total cost.

For an accurate estimate, please Contact Us with your order details and destination.

If you need to change your shipping address after placing an order, please contact our customer service team immediately at customerservice@flowerhouses.com or call 1 (810) 686-8252. We will do our best to accommodate your request, but changes are subject to order processing status.

FlowerHouse® partners with reliable ground service carriers to ensure timely and secure delivery of your orders. Specific carrier information and tracking details will be provided once your order has been dispatched.

If you receive a damaged or incorrect item, please contact our customer service team immediately at customerservice@flowerhouses.com or call 1 (810) 686-8252. Provide your order number and a detailed description of the issue, and we will assist you in resolving the matter promptly.